Hire Terms and Conditions

01How booking works

In shortQuote, written yes, deposit. Then it’s booked.

• Your quote is based on what you told us and is good for 14 days. It might change if your plans do. A quote does not hold a bus for you.
• If we pencil you in, we hold that spot for 3 business days. No deposit by then and the hold drops off.
• You’re confirmed once you’ve accepted in writing and your deposit has arrived. Saying yes on the phone doesn’t count on its own.
• Prices are worked out from our depot and back again, and already include GST, fuel, insurance, kilometres and your driver.
• For hourly jobs around Sydney we add a minimum of 2 hours for getting to you and back to base. Busy times, heavy traffic or lots of stops can make that longer.
• You pay for the bus, not per person. A 12-seater costs the same with 2 people or 12. Weekends and public holidays cost more.
• We can say no to a booking without giving a reason.

We may update these terms now and then; the version on this page is the one that applies. Your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) always come first, and nothing here takes them away.

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02Paying for your trip

In short20% deposit up front, the rest 7 days before. Paying by card? Square’s Payment Processing Fee of 2.25% applies.

• The deposit is 20% of the total and is non-refundable unless we agree otherwise in writing. It’s what reserves your bus and driver.
• If the balance isn’t paid once you’re inside 7 days, we can cancel the booking without warning, and cancellation fees apply. Cancelling because of non-payment is charged as a non-cancelled service: 100%.
• A bond may be asked for on certain jobs: late nights, large groups, riskier events, and school or youth trips. By booking, you let us charge your card or hold back some or all of the bond to recover overtime, waiting, cancellation fees, damage, cleaning, fines, parking, tolls and any other cost the booking causes.
• Late invoices attract 10% interest a year from the due date, plus our reasonable collection costs, including legal and agency fees, whatever the outcome.

Paying by Australian bank transfer costs nothing extra. Cards are different: Square’s Payment Processing Fee of 2.25% of whatever goes on the card applies. That’s Square’s admin fee for processing your card payment, not a credit card surcharge. Here’s how each fee shows on your invoice:

• Have your Booking ID handy; every payment needs it.
• For bank transfers, put your invoice number and Booking ID in the reference. Bank details are on your invoice.
• We email a receipt once your payment arrives. Prefer a signed card authorisation form? Just ask.
• No cash and no cheques. Our drivers don’t handle money.

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03Cancelling

In shortEmail us. The earlier you cancel, the less it costs.

• Cancel by email. It counts once we reply in writing to confirm. A phone call, or just not paying, doesn’t cancel anything.
• If a booking was never cancelled in writing, or the bus has left the depot and you don’t use it, that’s a non-cancelled service and costs the full amount.
• Fees are a share of your full invoice, including every charge on it.

• No refund if a trip is stopped because of passenger behaviour, broken terms, alcohol on board, or a safety risk from the hirer’s instructions.
• If we can’t run your trip because of a breakdown or something we can’t control, we’ll try to send another suitable bus. If we can’t, we refund the part we didn’t run. We don’t cover knock-on losses, missed events or other bills.
• In exceptional cases we may cut or waive a fee; that’s up to us.
• Regular school runs and contract work follow their contract. With no contract, this table applies.

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04Changing your booking

In shortNew date = new booking plus a $110 fee. Other changes have a small admin fee.

Moving to a different date

• We don’t do credits, deferrals or postponements. A new date means cancelling the old booking and making a new one, with fresh availability checks, pricing, paperwork and driver rostering.
• We can’t promise the new date is free, however early you ask, and we can’t hold it until a new deposit is paid.
• If the new date isn’t free, you can: cancel (fees count from your original date), keep your original date (no extra cost), or wait and see. If you wait, your original booking and its cancellation fees stay in place, and we don’t have to tell you if a spot opens. Waiting inside 7 days is a gamble: cancel 3 days out and it costs 80%.

• Each further date change is another $110.00 rebooking, and we may refuse endless changes.

Other changes

Email us any changes. We’ll fit them in if a bus and driver are free. After your confirmation is issued, these fees apply on top of any price difference (so a bigger bus costs the difference plus the fee):

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05Your pre-trip checklist

In shortFive minutes with this list saves most day-of-trip headaches.

Once your confirmation and invoice land, run through these. Anything you can’t tick, tell us.

• Paperwork: confirmation and tax invoice checked (date, price, GST); Booking ID, reference and invoice number saved; invoice passed to whoever pays; payment or purchase order in on time, with transfers referenced; pickup, drop-off, times, route and numbers correct (more people may need a bigger bus).
• Stopping spots: a safe, legal place for a bus at every address (no clearways, no stopping zones, narrow lanes or driveways); written driver notes sent (address, gate codes, boom gates, height or time limits, permits); one meeting point in busy areas like the CBD, precincts, school zones or terminals; destination parking sorted; Live Traffic NSW checked for your date.
• Group contact: one person there all day on a mobile, not an office line, who answers the driver, has the driver’s details if sent, and only calls the bus over once everyone’s ready, so it isn’t double parked.
• Passengers: bulky items, prams and mobility aids declared; accessibility needs, babies and young kids, and relevant medical info passed on; everyone told the rules (seatbelts, no food, hot drinks or alcohol, no smoking, bags out of the aisle).
• On the day: ready before departure, belts on before moving, headcount every leg (teacher sign-off for schools), phone charged, everyone back on time, a final sweep for belongings, and the bus left tidy.

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06Which bus you get

In shortWe guarantee enough safe seats, not a particular model.

• Your price is based on how many passengers you confirm, not a certain make or model. We send whichever suitable accredited bus fits the day’s schedule.
• If we need to swap vehicles, the replacement will have at least as many seats. A specific bus, colour scheme or feature is only guaranteed if we’ve agreed in writing.
• Bigger groups might travel in two or more vehicles. Either way, everyone booked gets a safe, legal seat with a seatbelt, under the Passenger Transport Act 2014 (NSW).
• Book for the most people you expect. We don’t lower the price if fewer come. If more turn up, we may not have another bus, extra people may miss out, and we’re not liable for that. A last-minute extra bus, if we can find one, may cost more. Nobody travels over the legal seat limit.
• EZ Bus Hire runs its own buses with its own drivers; we’re not a broker. If something exceptional happens, like a breakdown or a driver suddenly unavailable, we may use another Transport for NSW accredited operator working to our policies and these terms. We’ll tell you as soon as we can, we stay responsible for your booking, and it isn’t a breach of our agreement.
• No signs or banners on our buses without our written OK. Showing films or videos needs a licence from you (see section 22).

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07Extras, overtime and timing

In short15 free minutes at pickup and at finish. After that, waiting and overtime are charged.

Price depends on the bus, the route and depot travel, the day and time, how long you need us, and any overnight or interstate needs.

Waiting time

The first 15 minutes after your booked pickup time are free. After that:

Extra stops and other costs

• Adding a stop after booking? A tiny detour starts at $10, a stop close by at $25, and a stop in a different suburb or a longer route at $50. Regional or interstate extras are quoted on their own.
• Passed on at cost when they come up: tolls (Class B rates) and parking at places like Sydney Airport, Central Station, Sydney Olympic Park and event venues.
• Also listed on your invoice when relevant: national park or venue entry, overtime, a bus change after confirmation, extra people turning up on the day, a clean from $88 inc. GST, biohazard cleaning (section 9), change fees, driver accommodation and meals (section 16), and any fine from an illegal pickup spot you picked.

Early, late, Sundays and holidays

• Any trip starting between 10:00 pm and 6:00 am has a minimum after-hours charge, however short. The after-hours rate sets the price, not a minimum number of hours.
• The 30% applies to NSW public holidays such as New Year’s Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, Anzac Day, the King’s Birthday, Bank Holiday, Labour Day, Christmas Day and Boxing Day. Double-check whether your trip falls on one.
• Anzac Day is always 25 April. If it lands on a weekend and the Monday after is declared a holiday, both days attract the surcharge. It’s up to you to check.

Overtime

• We include 15 minutes’ grace after your booked finish. Past that, overtime is billed in 1-hour minimum blocks at the hourly rate for the bus you have.
• That’s whatever the reason: the event ran late, the venue was slow, people were late back, you added stops or asked for longer breaks. After-hours loadings also apply to overtime in those times.
• If the only reason you ran over is traffic nobody could have expected, we won’t charge overtime for that part. Sydney peak-hour traffic is expected, so it doesn’t count.
• Late flights are covered in section 12.

Times are our best estimate

We aim to be right on time, but times are an estimate, not a promise. Traffic, closures, crashes, weather, compulsory driver breaks, regulations and other things we can’t control can cause delays, and we’re not liable for those or for any flight, event or money lost as a result. It’s worth taking out travel or event insurance. Build in this buffer:

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08Bags and luggage

In shortOne big bag and one small bag each. Tell us about anything bulky.

• We choose your bus and price from the luggage you tell us about. Every bus has legal weight limits under the Heavy Vehicle National Law, and overloaded buses can be fined or stopped at weigh stations. We won’t knowingly drive one.
• Extra or surprise luggage on the day can mean delays, some items left behind, or a bigger bus, trailer, second vehicle or courier at your cost, if one is free. If it can’t go safely and legally, it doesn’t go, and it stays with its owner.
• Anything over 20 kg needs a hand from you. A driver can say no to loading an item that’s risky to lift, overweight, hazardous, poorly packed or likely to cause damage.
• Bags and belongings travel at your own risk. As far as the Australian Consumer Law allows, we’re only liable for loss or damage caused by our own negligence, and not for problems caused by undeclared or refused items.
• Left something behind? Lost property waits at our depot for 60 days. Get in touch to pick it up, or pay for it to be sent. Anything not claimed by then is disposed of.

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09Rules on board

In shortSeatbelts on, stay seated, water only, no alcohol, follow the driver.

• No food (takeaway included) and no hot drinks like coffee or tea. Bottled water is always fine. NSW regulations ban eating and drinking on buses, with fines of up to $550, and the rule also avoids choking, burns, allergy problems and mess. If someone needs to eat for medical reasons, such as diabetes, tell us beforehand and tell the driver when boarding.
• The hirer is responsible for how every passenger behaves, including getting on and off, and should brief the group before the trip.

Everyone needs to

• Wear a seatbelt where fitted (it’s the law under the Road Rules 2014 (NSW)) and stay seated while moving.
• Keep bags under seats or in the racks, out of the aisle, stairs and exits. We’re not liable for injury or damage from loose items.
• Follow the driver’s directions, skip the onboard toilet (if there is one) while moving, and take rubbish with you.
• Dress normally: a top, shorts, trousers or a skirt, and shoes. The driver can refuse anyone who isn’t, especially if a venue has a dress code.
• Get picked up at legal spots only, never a clearway or bus, taxi, loading or no stopping zone.

Not allowed

• Smoking or vaping, which the Smoke-free Environment Act 2000 (NSW) bans. Anyone lighting up outside keeps 4 metres or more away from the bus.
• Standing in the aisle, crowding or distracting the driver, making a racket, or bringing balloons or novelty items up the front.
• More people than seats, or anything out of the windows.
• Touching exits, emergency hammers, fire extinguishers or other safety gear.
• Abusive, aggressive, drunk, threatening or disruptive behaviour.
• Bringing on alcohol, smoking or vaping gear, balloons or decorations (unless we’ve OK’d them in writing), anything glass, fuel or generators, footy boots or other spiked shoes, illegal drugs or drugs not prescribed (normal pharmacy medicines are fine), hazardous goods, or large amounts of food or perishables.

When the driver can say no

The driver runs the bus and its safety, and may change the route when safety or the law calls for it. They can refuse boarding, remove someone or end the trip for: risky drunkenness or drug use; disruptive, abusive, threatening or illegal behaviour; smoking or vaping on or near the bus; alcohol or banned food; signs of something contagious (including vomiting, or a condition notifiable under the Public Health Act 2010 (NSW)); ignoring a safety instruction; past breaches; or failing the dress standard. No refund, the hirer still owes the full booking, and we don’t pay for that person’s other transport. Hirers who push a driver to act unsafely share the legal blame under the Chain of Responsibility provisions of the Heavy Vehicle National Law.

Cleaning and damage

Bring sickness bags, especially for kids or anyone who gets travel sick. A bag used properly costs nothing. Any other contamination has to be professionally decontaminated, as the Work Health and Safety Act 2011 (NSW) requires:

• If cleaning means the bus misses its next job, we may also claim reasonable loss of use.
• Passenger damage (seats, fittings, graffiti, ripped upholstery, broken glass, luggage bay) is the hirer’s cost, based on our written assessment and on top of any cleaning fee. Damage that’s purely our driver’s or staff’s doing isn’t yours to pay.

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10Driver hours

In shortDrivers stop every 3 hours for 20 minutes. Plan your day around it.

Every EZ Bus Hire driver carries a NSW Driver Authority and the correct heavy vehicle licence class, and works within the Heavy Vehicle National Law and the Road Transport (Safety and Traffic Management) (Driver Fatigue) Regulation 1999 (NSW). Nationally, drivers can work 5.5 hours before a 15-minute break. Our limits are tighter, and you can’t ask us to change them:

• “Work” includes checks, cleaning, refuelling, helping passengers, loading bags and paperwork, not just driving. Breaks are continuous, duty-free and can’t be skipped or shortened.
• Give us a realistic plan with every stop and wait listed, and please don’t ask for last-minute extensions that would break the limits.
• To keep things legal we might shift times, roster an extra or relief driver, or turn down a trip that can’t be done within the rules. If the law requires an extra driver, accommodation or a schedule change, it’s compulsory and charged to you, and we’ll flag it ahead of time where we can.
• We’re not liable for delays caused by following these rules, including roadside inspections.
• Under Chain of Responsibility law, hirers, organisers and booking agents share responsibility. Pressuring a driver or setting impossible deadlines can bring penalties. Safety always comes before the schedule.

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11Airport pickups

In shortWaiting time for bags and customs is built into your quote.

• Your confirmation tells you where to meet the driver. Want a particular meet and greet? Ask when booking and we’ll confirm what the terminal allows.
• Airport parking isn’t in the price. We pass it on at cost at Sydney Airport’s current commercial rates, which change each 1 July.
• If people are held up inside the terminal for reasons that aren’t the flight, like a long customs queue or lost bags, normal waiting time (section 7) starts once the free time is used.
• Group landing on different flights? The driver turns up roughly 20 minutes after the final flight is due in, and anyone who landed earlier waits inside the terminal. Give them a heads-up.
• For multi-flight groups, name one person to track every flight, stay on the phone, make decisions and keep us updated.

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12When flights run late

In shortWe track your flight. Short delays are covered; long ones mean a decision.

We keep an eye on arrival times for booked pickups. If your flight is officially late, that costs nothing extra as long as it fits within the included time.

• A really long delay can eat into the driver’s legal rest time, and then the trip may have to end.
• Over to you: follow the flights, let us know about changes as soon as you know, keep your passengers informed, and have a plan B (such as another operator’s number). We don’t ring passengers one at a time.
• Overtime must be agreed before it happens. A last-minute extra bus is charged at the normal rate and isn’t guaranteed.
• Want certainty? We offer a delay protection add-on for a flat fee, and priority dispatch for transfers that can’t go wrong. Ask when you book.
• We’re not liable for knock-on costs like missed connections or hotels.

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13Travelling with kids

In shortNot legally required on a bus, but seatbelts are a must with us. Bring a booster for little ones.

• In NSW, a bus is any vehicle with 13 or more seats including the driver’s. Under Rules 266 and 267 of the Road Rules 2014 (NSW), buses are exempt from the child restraint rules that apply to cars, so kids don’t legally need a car seat or booster. Vehicles with 12 seats or fewer come under point to point (taxi and rideshare) rules, where normal car seat laws apply in full.
• Every seat on our buses has a seatbelt, and wearing it while moving is a condition of travel for everyone, kids too. Anyone 16 or older must wear one by law (Rule 265).
• Buses aren’t built with ISOFIX or child seat anchor points. Pack a portable booster for kids aged roughly 1 to 7. Your driver will help fit it as best the seat allows, and you can normally leave it on board for the return leg.

• Always: one person per seatbelt (never share with a child), never hold a baby while moving, seat kids towards the back, and fold and stow prams (they can’t be used as a restraint on a charter bus).
• Tell us at booking if babies or young children are coming. Parents and the hirer look after supervision and making sure belts and boosters are used. This is general information, not legal advice.

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14Accessibility

In shortNo lifts or ramps. We help passengers up the steps and stow aids underneath.

• Everyone is welcome, including passengers with disability, and we aim for safe, respectful travel consistent with the Disability Discrimination Act 1992 (Cth) and the national Disability Standards for Accessible Public Transport.
• We don’t have wheelchair-accessible buses. None of our vehicles has a wheelchair lift or ramp. Passengers climb the steps with assistance and sit in a standard seat. Folded wheelchairs, walkers and other mobility aids ride in the luggage hold.
• When you book, let us know how many people will need a hand, whether each one can get up the steps with help and shift into a seat, and how big and heavy any aids are once folded (our drivers lift a maximum of 20 kg). Motorised scooters need written approval first.
• Trained assistance animals are welcome. Just let us know when you book.
• Website not working for you? Send us an email and we’ll take your booking by hand. Accessibility feedback gets a reply within 5 business days. You’re also free to contact the Australian Human Rights Commission, though we’d like a chance to put things right first.

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15School excursions

In shortFree cancellation more than 72 hours out, 20-minute overtime blocks, and pack sickness bags.

These school terms cover every excursion, sports day, camp and event trip for public and private schools. Where they differ from the rest of this page, the school terms win.

Booking and paying

• Every school booking needs a Booking ID from our booking system. No Booking ID, no confirmed booking.
• We email the school or its representative a written confirmation and tax invoice.
• The price is based on the itinerary, times and places you gave us, and may change if they, the numbers or your needs change.
• Payment terms are shown on the invoice. Prices are in Australian dollars with GST included, and schools can pay by credit card, PO, EFT or a government P-Card.

Cancelling a school trip

Email us to cancel; it’s effective once we confirm. Fees are on the total cost of the trip:

• If we approve a refund, a $100 (inc. GST) admin fee comes out of it to cover credit notes, reissued invoices and accounts work. Whatever’s left is paid back to the card or account you used within 10 business days of the written confirmation.

Changes and overtime

• Changes to the date, times, places or numbers must be emailed at least 72 hours before the trip and depend on availability. Changes that cost more (longer route, more time, bigger bus, more stops) mean a revised quote. Inside 72 hours, it’s at our discretion.
• Overtime starts the moment the booked time is passed and is charged in 20-minute blocks at $55.00 ($165.00 an hour) inc. GST, invoiced afterwards. The school accepts responsibility for it. Allow at least 15 minutes’ buffer and plenty of loading time at each stop.

Supervision and behaviour

• A teacher or other authorised staff member travels with the students from boarding to drop-off, and the school remains responsible for their care and supervision the whole way.
• The school briefs students and staff beforehand: no smoking, alcohol or illegal substances; no food or hot drinks (water only); stay seated, seatbelts on, follow the driver. We can refuse or end a trip if behaviour creates a safety risk, and the school stays liable for the costs.
• Confirm accurate student numbers (we can’t promise seats for extras), tell us about special needs, medical conditions or mobility needs, and make sure each stop has safe, legal bus access and room to turn.
• School trip drivers have a current Working With Children Check, issued by the Office of the Children’s Guardian in NSW.

Liability

• Delays we can’t control, such as wild weather, closed roads, crashes or a mechanical breakdown, aren’t our responsibility.
• The school, organiser and responsible adult are liable for damage passengers cause to the bus.
• To the extent the law permits, the most we’ll ever be liable for is that trip’s charter fee, and we’re not liable for indirect or consequential loss. Students and their gear travel at their own risk.

Travel sickness and cleaning

Vomit on a bus is a genuine health and safety hazard, and we deal with it under the Work Health and Safety Act 2011 (NSW). Norovirus, behind most school gastro outbreaks in NSW, needs only 10 to 20 particles to infect someone, spreads through the air and the air-conditioning, and can linger on surfaces for 60 days. So the bus is pulled from service while protected cleaners treat it with a biohazard kit, flush out the air-conditioning, and clean or swap the seat covers. It can be off the road all day.

• Cleaning fees are on top of the fare, aren’t negotiable, and are payable within 14 days of the invoice. Specialist cleaning beyond this list may cost extra.

• Neither the school nor EZ Bus Hire is liable when something outside reasonable control gets in the way, for example a natural disaster, public health emergency, government restriction, strike or major transport outage.
• NSW law applies. Booking confirms the school has read and accepted these school terms and the rest of this page.

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16Overnight trips

In shortYour driver needs their own room and a $70 daily meal allowance.

• A room of their own. Each driver needs a single room with a private bathroom, at least 3-star standard, with a TV, heating and cooling, secure access and a quiet spot to sleep. No sharing. It doesn’t need to be at your hotel; somewhere nearby is fine if transfers are planned in.
• Who books it. Either we book it and add it to your invoice at cost, or you book it and run the details past us beforehand. If you book it, the property needs off-street parking where a bus (and any trailer) fits safely, with turning room and height clearance; otherwise other arrangements may cost extra.
• Meals. Each driver gets $70.00 a day for meals on any overnight or extended trip, even if you’re feeding the group. Drivers need to choose food that suits their diet, health, religion or culture, and eat when their legal rest breaks allow.
• Itinerary. Send it at least 1 week before you leave, with final details at least 2 business days before. It must allow for every legal rest break, and we may change anything that can’t be done legally.
• Bigger trips. Multi-day tours, interstate trips, school camps and retreats might need extra drivers and charges for standby, waiting or repositioning. We’ll show these in the quote. Accommodation and meals aren’t in standard prices unless the quote says so.
• If the room or meals don’t meet these standards, we may arrange suitable ones at your cost, pause the trip until it’s fixed, or not continue.

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17Sealed roads only

In shortNo dirt or gravel. We’ll meet you at the nearest sealed spot.

• Our buses only use sealed, formed roads. No gravel, dirt or sand roads, fire trails, farm or construction tracks, temporary roads, or anything not sealed with bitumen or asphalt.
• Why: less grip, longer braking, getting bogged, dust and wobbly tall coaches, plus chipped windscreens, clogged filters and worn suspension. Insurers often limit cover on unsealed roads too.
• If a pickup or destination is only reachable by an unsealed road, tell us first so we can agree a sealed meeting point, or so you can arrange other transport for the last bit. If the driver finds unsealed access on the day, they may stop at the nearest safe sealed spot.
• We decide the route, and may decline or change bookings with unsuitable roads.
• Send exact addresses and the full plan, check each stop has space for a bus to pull in, turn and stop legally, and tell us about low clearances, weight limits, tight streets or overhanging trees. If you choose an illegal pickup spot and we’re fined, the fine comes to you.

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18Tour commentary

In shortDrivers drive. For a guided tour, book a guide.

• Our drivers don’t give running commentary while driving. Narrating to a busload of people pulls their focus off the road and slows their reactions, and safety law (work health and safety rules, the Heavy Vehicle National Law and Chain of Responsibility) says we have to avoid that.
• They’ll still give safety briefings, timings and practical info.
• For sightseeing, day tours, educational school trips or VIP outings, hire a professional tour guide, play pre-recorded audio, or nominate someone in your group to lead. Tell us beforehand, and please don’t ask the driver to narrate.

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19Meals and restaurants

In shortYou choose and book where to eat. We get you there.

• Where to eat is your call. We don’t suggest, endorse or reserve restaurants or cafés, and we take no commissions.
• Picking the venue, booking it, confirming times and numbers, dietary needs, and checking bus access and parking are all up to you.
• Drivers won’t deal with the venue for you, apart from a quick “we’re arriving” call if you ask, and won’t handle menus or bills.
• If it helps, we can point out general eating areas or where a bus can park. That’s general info only and you rely on it at your own risk; as far as the law allows, we’re not liable for how a meal turns out. Get the venue to confirm in writing and allow extra time in case service is slow.

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20Our safety standards

In shortAccredited, maintained, inspected, seatbelted.

• EZ Bus Hire holds accreditation under Transport for NSW’s Bus Operator Accreditation Scheme.
• Our buses are maintained and inspected to Transport for NSW requirements and can be checked at the roadside under the Heavy Vehicle National Law.
• All our buses have air-conditioning and a seatbelt at every seat, and coaches are speed limited to 100 km/h.
• Each driver is Transport for NSW authorised and correctly licensed, sticks to the hours in section 10, and has a Working With Children Check if they drive school groups.

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21The legal bit

In shortYour consumer rights stay; our liability is capped; NSW law applies.

• The Australian Consumer Law gives you guarantees we can’t contract out of: that we take due care and skill, that the service is fit for purpose, and that it’s supplied within a reasonable time.
• Where the law lets us, we exclude indirect or consequential loss (for example lost profits or a missed event or flight), and the most we’ll pay for any one trip, injury or death claims included, is the charter fee for that date.
• Passengers must wear seatbelts, stay seated, follow the driver and obey the law. The hirer and adults travelling look after children. As far as the law allows, and on top of the cap above, we’re not liable for harm that comes from a passenger not doing these things.
• We’re not liable for things outside our reasonable control, like natural disasters, pandemics, industrial action, new regulations, major transport disruptions or acts of God, or for venues, parking operators, hotels, ferries or other third parties, whose own terms apply.
• Prices may change if fuel costs jump significantly, laws change our costs, or wrong booking details add cost.
• Complaints: send them in writing through our website within 14 days of your trip. We record every complaint and handle it under NSW passenger transport law and our complaints process.
• New South Wales law governs these terms and only NSW courts can hear disputes about them. This page is our entire agreement and overrides anything said or agreed earlier.

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22Privacy and copyright

In shortWe only use your details to run your trip. Don’t copy our site. Licence any music or video.

• Your details. We ask for what’s needed to quote and run your trip: names, contact details, addresses, numbers, and any accessibility, medical or child info you share. Drivers (and any accredited subcontractor) see it only when they need to, it’s never sold, and we handle it in line with the Privacy Act 1988 (Cth). Card payments are processed by our payment provider. Want to check or fix what we hold? Just email us.
• Our website. The words, policies, images and design on the EZ Bus Hire site are protected by the Copyright Act 1968 (Cth). You can keep one copy of a page for personal use, and fair dealing is allowed, but copying, republishing, rewording or scraping it (including with bots or AI tools) needs our written OK.
• Music and video on board. Australian copyright law treats music or video played to a group on a bus as a public performance, private hire or not. Music needs APRA AMCOS and PPCA licences (both available through OneMusic Australia), and films or TV need a public performance licence. That’s your responsibility, we’re not liable for any infringement, and the driver can switch it off if you can’t show a licence.

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